All relationships involve emotions to some degree, including customer relationships.

Just because you’ve secured a customer’s repeated business in the past doesn’t mean that you’ve secured their business for good.

Long-term customers are one of the most valuable assets that a company can ever have.

your business’ social media profile allows you to build a solid foundation that you can then use to build on via your social media marketing

...the good news is, it’s not impossible for small businesses and freelancers to survive their current predicament.

The best way to use social media to the benefit of your business is to key in on a few platforms.

Client appreciation reflects a proactive approach to engaging the clients that will have a huge impact on your relationship.

Smiling is free, pleasurable, and benefits you and those around you.

we have to make sure that the conversation is less about you and your business, and more about their concerns ...

The commitment to building better customer relationships via the phone must start from the very top.

How your client feels when working with you is arguably just as important as how good the quality of your work is for them.

... it can help you identify how your own thoughts and emotions factored into what happened in recent situations ...